Our Values
Successful businesses are values driven; they support the vision and shape the culture. They are the essence of the company’s identity; its principles and its beliefs. Core values not only look at what their people do and deliver but how they go about delivering. So shared values provides a framework for how we work together.
Safety
We
- Take ownership and look out for the safety and well-being of ourselves and others
- Do the right thing, following processes, procedures and rules
- Keep things up to date and relevant for all
- Take environmental issues seriously and take action where we can
We Don't
- Turn a blind eye, hide mistakes or cut corners
- Ignore processes and rules
Accountability
We
- Are reliable and dependable, work hard and do our best to deliver
- Own up to and learn from mistakes, dealing with problems and putting things right where we can
- Take responsibility for our performance and actions
- Focus on targets and ask for help if struggling
We Don't
- Shirk responsibility or see asking for help as a weakness
- Take credit for others work or point the finger when things go wrong
Respect & Trust
We
- Are fair and consistent, treating people as individuals and giving all the same opportunities.
- Listen to, respect and value others knowledge, views and opinions
- Are a positive and supportive team player, and have the team’s back
- Are friendly, professional and polite to everyone
We Don't
- Tell rather than ask thinking ‘I know best’
- Work in isolation, obstruct or resist change
Integrity
We
- Are open, honest and realistic in everything we do
- Are confidential, trustworthy and trust others
- Give and receive constructive feedback, saying thanks for a job well done
- Communicate in a positive, honest and constructive way at all times
We Don't
- Fail to act on or provide feedback
- Withhold information or work on a needs to know basis
Excellence
We
- Consistently deliver high quality and keep high standards
- Are open to different ways of working to improve things
- Work with others to solve problems in the right way
- Are motivated, positive and go the extra mile to deliver
We Don't
- Accept poor quality, leaving others to fix things
- Keep doing the same thing even though its not working
Customer Focus
We
- Include and share information with the appropriate people at the right time – communicating clearly.
- Have pride in the business and the job we do.
- Care about the customer and colleague, truly listening to what they need.
- Are cost conscious, quality driven, shouting up when there’s waste or duplication.
We Don't
- Fail to act on or provide feedback
- Withhold information or work on a needs to know basis
